The Gift of Vulnerability

Annette, the interim CEO of a mid-sized marketing company, was struggling to find the best way to deliver a speech to her employees in which she’d have to reveal some bad news about their...

3 ½ Biggest Mistakes Most Practices Make With Their Marketing

You’re doing all the right things to grow your practice. You’re investing in ongoing training, utilizing state of the art equipment and keeping up with your marketing. There is, however, a right way and wrong...

Dental Office Design Competition: A Conversation With DR. Sarah...

The patient experience is a critical, yet highly complex consideration in the building and success of a practice. Comfort is important, but things like convenience, interaction with staff, and so many other elements come...
rope in a knot

Coffee Cup Coaching: Feeling Hog-tied by Fees In the Dental Industry

We are going to jump right into a topic that we all love to hate in the dental industry – insurance reimbursements. While most of my posts address the emotional side of leadership, there...
meeting

Coffee Cup Coaching: Building Your Board

I love summertime in dentistry. It’s a great time to relax, take a break from routine, and evaluate how well your year is going. For the entrepreneur in all of us, I give you...

The [Dental] Happiness Experiment

Let's talk about frustration.  On a daily basis, we face situations that cause stress. We solve complicated three-dimensional problems created by challenging oral environments. Moisture, inflammation, forces, bacteria, acid.... all these things create health...
Coffee Time

Coffee Cup Coaching: Mind Your [Dental] Message

Grab a cup of joe because today is going to be fast and furious. I get so fired up when dental practices outsource their messaging to third party advertisers. If you know me or...

Showing Dental Patients Your Human Side Is The Key

Since being included in the #1 NY Times Bestseller, Crushing It by Gary Vaynerchuk, many people have been contacting me wanting to know my secrets to engagement on social media. Interestingly, I always reveal...
Rachel wall on chair

FEATURE ARTICLE: Dental Careers Are Not a Straight Line

I was in the third row sitting in a room full of friends and close colleagues. I was excited to be there, to be with these people. And at the same time, I was...
As the team leader of your practice, do you feel held hostage?

SpouseTales Snippets 2 – Doctor Held Hostage, It’s a Real Thing!

A short SpouseTale, because you can’t make this stuff up! Doctor held hostage, is a real thing. It can manifest as a feeling, an event, or the circumstance one might find themselves in after a...

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